Do you have a question about our products, prices, shipping or similar? Most likely, you will find your support at this FAQ page where we answer our customers’ most asked questions. If you can’t find your question, please contact us for personal support.
Delivery & Returns
Do you ship to my country?
Yes, we ship worldwide.
We are are working hard to give anyone the chance to experience our products, no matter where you live. Of course, shipping cost vary depending on your location, but we try to have as many shipping options available with the most affordable shipping prices.
At checkout, after shipping country has been chosen, you will see what shipping options are available and to what price.
How fast do you ship?
Here are some estimated lead times:
DHL Express: 1-4 days
UPS Express Saver: 2-5 days
National Post: 2-25 days
Of course, this depends on your location and choice of shipping method. Depending on your country, one or more shipping methods are available. These are our shipping methods: DHL Express, UPS Express Saver and National Post. In general, the first options are more expensive but also delivers faster and with full traceability.
All orders that are placed on weekdays are shipped within 24 hours. Orders placed on holidays or weekends will be processed the next business day. All orders are shipped from our warehouse in Estonia in northern Europe. During busy times such as public holidays like Christmas and similar, processing times may increase so please be patient.
The shipping times we estimate is the general lead times in weekdays (business days) from order to arrival. Please note that we are dependent on the shipping companies, so we cannot guarantee these lead times. If shipping lead times are slightly longer, we can not give any discount or reimbursement.
What is the shipping cost?
Here are some general shipping costs:
National Post (within EU): 8-10 EUR
National Post (outside of EU): 9-12 EUR
UPS Express Saver (within EU): 14-18 EUR
UPS Express Saver (outside of EU): 20-24 EUR
DHL Express (within EU): 14-18 EUR
DHL Express (outside of EU): 18-21 EUR
Within EU, VAT is included in the shipping cost listed. Note that the shipping cost depends on the shipping method and shipping country you choose at checkout. Depending on your country, different shipping methods may be available.
Where is my tracking number?
You will receive an order tracking number by email after the order has been dispatched from our warehouse.
All orders shipped with DHL and UPS carry their own tracking numbers so that you can follow your delivery. Most orders shipped with National Post also carry their own tracking number, but it might not be possible to track the order through every country since this shipping method changes couriers between country borders.
Note that you will not receive a tracking number of your order directly after your purchase is completed. This will be sent out first when your order is dispatched from our warehouse. This often takes a business day from the time the order is completed. If you order late on a Friday, you will most likely be emailed the tracking number on the following Monday when the order is dispatched.
Is my order delivered on time?
Most orders are delivered within the given estimated lead times.
However, please note that we are dependent on the shipping companies, so we cannot guarantee any delivery dates and/or shipping lead times. Please allow all orders a few extra days than estimated to be delivered. Sometimes, the order might also take some extra time in customs or similar. This is also out of our control and differs between countries. If you have not received your order within a reasonable timeframe from the expected delivery days, then please contact us so that we can try to figure out what has happened.
With shipping methods DHL and UPS, it is easy to see the status on your order if you have been emailed the tracking number. You will receive this tracking number as soon as your order is dispatched from our warehouse.
With shipping method National Post, you will in most cases also be emailed a tracking number but the shipment is not as fully traceable as with DHL and UPS since this shipping method changes couriers between borders.
What are my return options?
If you wish to return your Woolnut product purchased through woolnut.com, you have the right to do so if:
- You can show us the original order receipt.
- The product and packaging are still in a sellable condition, unused and undamaged.
Please notify us about your wish to return a product by email email@example.com. Notification about this shall be done immediately upon reception of the product or latest 14 days after reception. The product must be returned in its original and undamaged package. All returns must be returned within 30 days and in its original packaging. The cost for return shipments will not be provided by Woolnut so you have to cover this charge yourself and provide us with a tracking number.
Refunds for returned products will be made within two weeks of the return of the product, to the original purchaser’s credit card or PayPal account depending on payment method used. For countries within the EU, VAT will be included in the refund. Duties and/or taxes will not be refunded for countries outside of EU.
Return of products are sent to:
Prices & Payments
The price changed at checkout, what happened?
Depending on if your shipping country is within the European Union (EU) or not, our product prices includes or excludes VAT. Since we ship all orders from our warehouse in Estonia, we add 20% Estonian VAT to orders shipped within the EU.
When you visit our website, we try to show you the correct prices depending on your IP address (within EU or outside of EU). Sometimes, we do not get this right. Therefore, if we think you are located outside the EU based on your IP address, we show you prices exclusive of VAT. If you change your shipping country at checkout to a country within the EU, then 20% is added on the price.
Therefore, the correct price is always that price shown at checkout after your shipping country has been chosen.
How does VAT work?
Depending on if your shipping country is within the European Union (EU) or not, our product prices includes or excludes 20% VAT. Since we ship all orders from our warehouse in Estonia, we add 20% Estonian VAT to orders shipped within the EU.
At checkout, after you have chosen your shipping country, the correct price will show depending on if you ship within EU (+20% VAT) or outside of EU (no VAT). The VAT is also added to shipping costs the same way.
What payment options are there?
We accept international payments with credit cards VISA, MasterCard and American Express. On-site credit card payments are processed via payment provider Stripe.
We also accept international payments through PayPal. You can pay with your PayPal account or through PayPal using the cards VISA, MasterCard, American Express and Discover. Card payments through PayPal are also possible without a PayPal account.
Where is my order receipt?
After you have completed a purchase, you will receive an order confirmation and receipt by email.
Please check your spam folder if you did not receive any confirmation email as it might have got stuck there. If you still can not find any confirmation email, please contact us at firstname.lastname@example.org so that we can check manually what might have happened. You will also receive a printed receipt in the package delivered with your products.
Please note that your tracking number will be sent in a later, separate email after the order has been dispatched from our warehouse.
How can I get a coupon code?
Normally, we do not have any active coupon codes to offer. With a coupon code, it is possible to offer discounts on certain products at special occasions. Upon such special holidays or other big occasions, we might run campaigns where we offer coupon codes. Please be on the lookout for any such coupon codes at our social media channels or by subscribing to our newsletter (see footer). Do not worry, we never use your email to send spammy emails. We send emails very seldom, most often on new product launches or during any bigger campaign.
We do get a lot of emails asking for coupon codes on a random daily basis but unfortunately, we do not offer any discount codes this way. Follow our social media, subscribe to our newsletter and be on the lookout during special holidays instead.
Products & Materials
Will the sleeve fit my MacBook model?
We have sleeves custom made for each and every MacBook model, so you can make sure we have your MacBook model covered as well. When ordering, make sure that you know which exact model of MacBook you have. See the next FAQ section for an easy guide to see which model you have.
Every now and then, Apple release a MacBook with a new form factor (new exterior dimensions), and to correspond with these models we need to make a unique sleeve to get the perfect fit. However, Apple lists their updated models with release year, and sometimes also extra specs. For example, Apple can name one of their models something like this: MacBook Pro (13-inch, late-2017) with Thunderbolt 3.
In the top menu of our website, you can navigate to your MacBook model of choice, based on the model, display size and year. Also, in each product page, we list the full specifications for the fit of the sleeves. Here you can see which MacBook model (release year and other specs) that works with each sleeve.
For example, the text on one of our product pages stating “Designed for: The New MacBook Air 13, late 2018 model. MacBook Pro 13, late-2016 to 2018 model with Thunderbolt 3.” means that this particular Woolnut sleeve works for both the MacBook Air 13-inch (late 2018 release and onwards) as well as the MacBook Pro 13-inch (late 2016 to 2018 release, with Thunderbolt 3 ports). If you have any further questions on the fit for any of our sleeves, please contact us and we will help you.
How can I see which MacBook model I own?
It is easy to see which model of MacBook you own. This makes it easy to match it with the correct Woolnut sleeve. Here is how to do it:
- On your MacBook, go to the top left corner and click the Apple logo and then choose About this Mac.
- In the Overview tab in the window that pops up, see the first line.
- There you can see your MacBook model, display size and specs which is all you need to match your MacBook to our sleeves. For example: MacBook Pro (13 inch, 2016, two Thunderbolt 3 ports).
Will the sleeve fit my laptop that is not a MacBook?
Our Woolnut sleeves are designed to fit perfectly with each unique MacBook model from Apple. The fit for each model and sleeve is very snug, and we can not guarantee that the sleeves will fit any other laptop model than the specific MacBook model that we list for each sleeve.
However, if your laptop (other than MacBook), has the exact size as the MacBook laptop exteriors (maximum plus minus (±) 1-2 mm difference in either height, width or depth), then the chances are great for a good fit. Please compare your own laptop dimensions with any possible match in dimensions for a specific MacBook model to find out if the fit is possible.
I experience imperfections in the leather, why?
Any small imperfections in the leather surface such as small wrinkles, blemishes or subtle variations in color or veining are typical characteristics for vegetable tanned full-grain leather. These imperfections are there for you to embrace and make each Woolnut leather product unique and personal.
If you experience any excessive leather imperfections such as bigger scratches, really apparent marks or bigger color variations, please contact us and we will take a look at the product to see if this classifies as a defect in materials or craftsmanship. If so, we will of course make sure you get a new product free of charge.
Why is my sleeve so tight?
Your Woolnut sleeve will feel a little bit tight when it is brand new and this is very natural.
Due to the materials of leather and wool, your slightly tight Woolnut sleeve will gradually become looser as you use it with your MacBook. After a short time, the sleeve will get a perfect fit as the leather forms around the MacBook.
Do you experience that your sleeve is extremely tight and not even possible to get in or out of the sleeve? Or is it extremely loose? Then please contact us. One reason for this could be that you mistakenly have ordered the wrong sleeve model. Even if it happens very rarely, it could also be the case of you receiving the wrong Woolnut sleeve due to some unfortunate mixup of sleeves at our warehouse. If so, we will of course provide you with a new correct sleeve.
Do you have a sleeve for iPad?
Unfortunately, at the time of writing, we do not offer sleeves for any iPad model.
One reason is that many people prefer to use their iPad with for example the Smart Covers from Apple themselves. With this addon, it would make the sleeve too tight to use.
However, we have got a lot of requests about making iPad sleeves, so we might consider it in the time to come. Please check back at our website again in the near future for any possible updates in the matter.
What leather do you use?
All Woolnut products are crafted with vegetable tanned full-grain leather.
This is the most traditional, desired and expensive of all leathers. It holds exceptional characteristics and the patina grows stronger with time, leaving every product beautifully unique. It can not really be compared to other materials. Not even other leathers such as chrome tanned leathers. It really is a material of its own. Read more about our premium leather here.
What is leather patina?
The type of premium vegetable tanned full-grain leather that we use at Woolnut ages beautifully with time and use. When the leather ages this particular way, we refer to it as the leather developing a patina.
The patina is one of the main reason people fall in love with this kind of premium leather. Cheaper leathers, like chrome tanned leather, does not develop patina the same way at all. Most cheap leathers do not develop patina at all.
So, how does this patina develop over time, wear and use? The leather gets a darker tone, it gets tanned and develops into a range of darker colours. Any small blemishes, variations and small scratches might appear more characteristic. The feel usually gets softer. Things like sunlight, natural wear, moisture from splashes of water, oils from your skin will all have a part in the patina process. In other words, in order to get a really beautiful patina on your Woolnut products, you basically just have to use them.
What wool do you use?
We use 100% natural gray wool felt from a renowned supplier in Germany. This company has been a leading manufacturer of classic wool felt for about 120 years. We use this top-of-the-line wool felt in all our products that use wool. As a material, wool is a very soft, water-repellent and shock-absorbent fabric that does not only look stunning together with our leather but also helps protect the item intended for its use through everyday life.
Where can I go to experience your products for real?
Various Woolnut products are available to see and feel in certain retail stores around the world. We are constantly getting our products out to more and more retailers around the world. If you want to go see, feel and experience our products live in any store that carries them, see our Store Finder to find your closest location.
Warranty & Product Care
What is the product warranty?
Each Woolnut product carries a 1 year limited factory warranty.
This guarantee comes into effect from the date of purchase, as stated on the receipt. Any replacement of a Woolnut product under this warranty does not extend the warranty period. Date of original purchase is still valid.
This guarantee adds benefits which are additional to your rights as a consumer. In order for the warranty to be used in relation to replacements or repairs, Woolnut first needs to see your proof of purchase, i.e. the receipt your recieved upon purchase.
All Woolnut products are fully guaranteed against defects in materials or workmanship. The guarantee does not cover product damages that may have resulted from abnormal wear and tear, accidental damage caused by user, faults as a result of wilful or negligent operation, or any other handling. Additionally, the warranty does not cover damage to your device such as a MacBook or iPhone as a result of the use of any Woolnut product.
Our iPhone cases are designed with impact resistance in mind. However, if a device such as an iPhone is dropped even from the smallest of heights, there is of course a risk of damage. Therefore, Woolnut can not guarantee you 100% protection in any such mishaps.
Do I need to treat the leather?
Generally, there is no need to treat the leather of our products in any way. However, you may want to remove any small stains or dust marks on your product with time and use. If so, very gently wipe the leather with a damp cloth. Let it dry flat. Never dry clean, bleach, iron, tumble dry or twist the leather product. Avoid any exposure to extreme heat and damp.
Furthermore, any small wrinkles, blemishes or subtle variations in color or veining are typical characteristics for full-grain vegetable tanned leather and should therefore not be considered as imperfections but rather something that makes each and every cover unique and personal. To preserve the original quality of the products, avoid exposure to extreme heat and damp. If you have a product containing wool felt, such as our sleeves, you may clean the wool lining carefully by the use of a lint-roller or cleaning tape.
If you want to use any leather soap, balm or oils – this is something that you can do on your own risk. We provide a limited warranty on our products, but not for any misuse such as incorrect treating of the product. See the previous FAQ section for our warranty information.