What personal information do we collect?
When you purchase something from our webshop at woolnut.com, as part of the buying and selling process, we collect the personal information you give us. This data includes:
- Phone number
- Shipping tracking number
With your permission, we also collect your e-mail if you choose to subscribe to our newsletter. You can cancel the subscription by yourself at any time. Read more about our direct marketing further down.
Why we collect this data
We collect the above mentioned personal data in order for us to process orders through our webshop and/or to send e-mails in the form of a newsletter with campaigns or information on new products. We need your name, address, phone number and e-mail in order for us to ship your purchased product and notify you on receipt, delivery and such.
Third party access to your data
- Boomerang Distribution OÜ (logistics partner) – Read more here.
- Ongoing Warehouse AB (logistics partner) – Read more here.
- Grant Thornton Sweden AB (accounting firm) – Read more here.
Your payment information
When completing a transaction, your payment information is needed such as credit and debit card information or your PayPal payment information. This payment information is not collected or stored by us, but instead by the following third party companies depending on your choice of payment. These have their own privacy policies as shown below.
How we secure your data
To protect your personal information, we take precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you complete a purchase and provide us with your payment information, the information is encrypted using SSL AES-256.
We send newsletters and promotional content to our users who have actively chosen this and supplied us with an e-mail address. We only contact people who have double opted-in to receive our newsletters and provide unsubscribe links at any communication we send. Our direct marketing database is managed by Mailpoet. Find out how Mailpoet protects your personal information and is GDPR compliant here. You can always contact us if you want us to remove your e-mail directly and permanently.
We will never contact you with news or other non-order related information or messages unless you choose to let us do so through our newsletter.
If you have any concerns regarding the storage of your personal information or want your information to be permanently deleted, please contact us here.