Refund policy

You have the right to return original, undamaged and unused products that are purchased on woolnut.com. The product must be returned in its original and undamaged package. You’ll also need to provide the order number or receipt from the date of purchase.

Return process EU/ROW

To start a return, you’ll need to send a notification immediately upon reception of the product or at the latest 14 days after the reception. The notification shall be sent to support@woolnut.com.

All returns must be returned within 30 days after the reception of the product and in its original packaging. The cost for return shipments will not be provided by WOOLNUT.

Return of products are sent to:

Woolnut AB
Upplandsgatan 37 BV
SE-11328 Stockholm
SWEDEN

NOTE: You should only address the return to Woolnut AB. Do not enter or in any way use the name of the customer support agent as addressee when returning a product.

Return process US

If you are returning a product from the United States, please email support@woolnut.com with your order number before sending anything back. Our support team will provide you with the correct return instructions.

Refunds

Refunds for returned products will be made within 14 days of the return of the product, to the original purchaser’s credit card or to your Paypal account depending on payment method. For countries within the EU, VAT will be included in the refund. Duties and/or taxes will not be refunded for countries outside the EU.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Damages and issues

Please inspect your order upon reception and contact us at support@woolnut.com immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.