FAQ

Yes, we ship to most countries around the world.

Available shipping options and prices are shown at checkout based on your shipping country.

Estimated delivery times (business days):

Europe
Express: 1-4 business days
Regular: 4-7 business days

United States
Standard: 3-5 business days

Rest of the World
Express: 3-5 business days

Note: These are estimates. Lead times may vary due to customs or carrier delays.

Orders placed on weekdays are typically shipped within 24 hours. Orders placed on weekends or holidays are processed the next business day. All orders are shipped from our warehouses located in Tallinn, Estonia, or Pennsylvania, United States.

Typical shipping fees:

EU: 6-21 EUR

US: 10 USD

UK: 11-21 GBP

AUS: 49 AUD

Rest of the world: 29-39 EUR

Final rates depend on your country and chosen method at checkout.

You’ll receive tracking details by email once your order ships from our warehouse. This is usually sent the next business day, so not together with the order confirmation email.

Most deliveries arrive within the estimated time frame, but delays can happen due to carriers or customs. If your order is significantly late, please contact us.

Yes, unused and undamaged items in original packaging can be returned within 30 days.

You must notify us within 14 days of receiving your order and cover the return shipping yourself. Refunds are issued within two weeks of receipt.

See our full refund policy and how to return here.

We accept international payments via credit cards, including Visa, MasterCard, and American Express, processed securely through Shopify Payments.

We also accept PayPal, allowing you to pay with your PayPal account or with various cards through PayPal.

Sign up for our newsletter to receive 10% off your first order (new customers only) with a unique discount code. You can subscribe via the footer of our website. Please note that this offer may change or be discontinued at any time.

We often receive requests for random discount codes, but these are only available through our regular campaigns or the new customer welcome offer described above.

For EU orders, VAT is included and calculated at checkout based on your shipping country.

Orders to countries outside the EU may still be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. For country specific order exception information, see paragraph 1.4 in out Terms & Conditions.

United Kingdom order exception:

WOOLNUT will collect UK VAT of 20% on all orders to the UK with a total product value of up to the EUR equivalent of 135 GBP exclusive of VAT.

On order total product values above the EUR equivalent of 135 GBP exclusive of VAT, any VAT, import duties and/or taxes will be charged to the recipient upon import to the UK.

United States order exception:

WOOLNUT will collect U.S. sales tax where required based on the shipping destination.

Orders within the United States are shipped from our U.S. warehouse located in Pennsylvania.

An order confirmation email is sent immediately after your purchase.

An order receipt (VAT invoice in PDF-format) can be downloaded via a link in the shipping confirmation email, which is sent once your order has shipped.

If you don’t see these emails in your inbox, please check your spam or junk folder. If you still can’t find them, please contact us.

We currently do not process VAT-exempt B2B orders through our website. However, we will provide an invoice showing VAT so you can handle it on your end.

For larger company orders, please contact us directly.

Yes, we make our sleeves custom-sized for specific MacBook models to ensure a precise fit. When ordering, please select the sleeve that matches your exact MacBook model.

The sleeve may feel slightly snug at first, but the leather will soften and stretch slightly with some use, creating a perfect fit.

It’s easy to identify which MacBook model you own, making it simple to choose the correct WOOLNUT sleeve or folio.

To check your model, click the Apple logo in the top-left corner of your screen and select About This Mac. Under the Overview tab, you’ll see your model and year (for example, MacBook Pro, 14-inch, 2024). This information corresponds to the sizing specifications listed at the top of each WOOLNUT product page under the FITS section.

Our sleeves are crafted to fit each MacBook model perfectly. The fit is snug, and we cannot guarantee compatibility with other laptops.

If your non-MacBook laptop has dimensions very close to a MacBook (within ±1–2 mm in height, width, or depth) it may still fit. Compare your laptop’s dimensions with the specifications listed for each MacBook model to find the best match.

We use full-grain cowhide leather of Scandinavian origin for our leather products. This type of leather is well known for its exceptional quality. The leather is tanned under Gold-rated Leather Working Group (LWG) environmental protocols, their highest rating.

Learn more about our materials here.

We use 100% natural wool felt from a renowned German supplier, a leading manufacturer of classic wool felt for over 120 years. This premium wool felt is used in all our products that feature wool. Soft, water-repellent, and shock-absorbent, wool not only looks stunning alongside our leather but also provides reliable protection for your belongings in everyday life.

Learn more about our materials here.

Our iPad sleeves are tailored for a snug, precise fit and are not suitable for use with additional cases, folios, or keyboards.

Our iPad folios, however, are designed to accommodate the iPad along with an Apple Pencil, Magic Keyboard, or similar accessories.

Most of our products (including sleeves and folios for iPad and MacBook, as well as many small leather goods) are made in a factory in Chennai, India, specializing in high-end leathers. With years of experience and expertise, our partnership with this factory is one we are very proud of.

Our iPhone and AirPods cases are partially made in India, where the leather is treated and cut, while final assembly and packaging take place in a factory in China that focuses on high-quality leather products.

Our Matte PU Collection, made from PU and Recycled PET felt, is made in China.

Our products are available to see and feel at select retail stores worldwide. We are continuously expanding our presence to more retailers. Visit our Stockists page to find a store near you.

Yes, wireless charging works with our iPhone cases.

Yes, our cases for iPhone 13, iPhone 14, iPhone 15, iPhone 16, iPhone 17 series and iPhone Air are all MagSafe compatible.

These cases feature built-in magnet arrays, enabling MagSafe compatibility for wireless charging and accessories.

Each WOOLNUT product comes with a 1-year limited factory warranty, effective from the date of purchase as shown on your receipt. Any replacement under this warranty does not extend the original warranty period, the date of the original purchase remains valid. This warranty provides additional benefits beyond your statutory consumer rights.

To make use of the warranty for repairs or replacements, we require proof of purchase (the receipt received at the time of purchase). All WOOLNUT products are fully guaranteed against defects in materials or workmanship.

The warranty does not cover:

• Damage resulting from abnormal wear and tear
• Accidental damage caused by the user
• Faults due to willful or negligent use
• Any damage caused by improper handling
• Damage to your device (MacBook, iPad, iPhone, etc.) caused by using a WOOLNUT product
  

Our iPhone cases are designed with impact resistance in mind. However, even a small drop carries a risk of damage, and WOOLNUT cannot guarantee complete protection against such incidents.

Generally, our leather products do not require any special treatment. To remove small stains or dust, gently wipe the leather with a damp cloth and let it dry flat. Do not dry clean, bleach, iron, tumble dry, twist, or expose the leather to extreme heat or moisture.

Small wrinkles, blemishes, or subtle variations in color and veining are natural characteristics of full-grain leather and make each product unique. They are not imperfections.

For products with wool felt, such as our sleeves and folios, you can clean the lining carefully using a lint roller or cleaning tape.

If you choose to use leather soap, balm, or oils, you may do so at your own risk. Our limited warranty does not cover misuse, including improper treatment of the product.